Project Case Study: Harrell Family - Full Home Reconstruction

Repair March 2025
Project Case Study: Harrell Family - Full Home Reconstruction

Our company received a call from the Harrells to help locate the source of the water leak.

On July 15th, our office got a call from the Harrell Family about a bathroom leak that they couldn’t find after much searching. We sent out our team to their residence in Central Florida to perform a non-invasive leak detection service so we could find the source of the main leak.

After we located the leak, the bathroom wall was ripped open so the pipe could be properly repaired on-site. Unfortunately, some mold growth had already begun to form and there was considerable water damage inside the wall.

Mold is nothing to take lightly, so we immediately dispatched our mold mitigation team to do a full inspection of the bathroom and the rest of their home.

Mold remediation must be performed as soon as possible to keep the fungi from spreading further.

The mold mitigation crew went straight to work trying to dry out the areas with extensive water damage. Several dehumidifiers were brought inside the bathroom to begin the drying process, along with air scrubbers with HEPA filtration systems to help clean and purify the air of mold spores.

Then it was time for the mold removal and clean-up. One important aspect of mold removal and remediation is containment. By installing the proper barriers and safeguards in the areas afflicted with mold, we prevent cross-contamination in the unaffected areas of the home while the rest of the remediation process is completed.

Two days later, we had an air quality hygienist take air samples that would be sent out to a lab for testing. But despite the best efforts of our mold mitigation and removal teams, the air still tested positive for mold. The hygienist then wrote up a complete protocol based on the lab results so that we could perform a more extensive mold remediation process.

The Harrell Family was set up in a fully furnished home provided by our company to give them a safe, clean place to stay during the demo and mold remediation process.

Part of our mission at True Builders is to ensure all our clients have as much of a stress-free experience as possible while we’re helping to restore their homes. The last thing a person needs after experiencing any kind of extensive damage to their home is struggling with finding a new place to stay while they wait for the renovations to be finished.

As it turned out, both bathrooms and the kitchen in the Harrells’ home were afflicted with mold and/or water damage, making the entire space unliveable. Fortunately, we were able to help provide them with a place to stay while they waited for us to complete the mold remediation and bathroom and kitchen renovations.

In our efforts to always provide the best customer service for our clients, our company owns a fully furnished home that is made available for those who require alternative living arrangements. A home disaster can shake up almost anyone, the least we can do is offer a safe, clean place to stay while their home is restored to its former glory.

Plus, we were able to incorporate the entire cost into the remediation and renovation project so that their insurance company could cover the damages AND their living expenses.

Now comes the fun part: the bathroom and kitchen redesign and installation process.

Once our teams were done with the mold remediation and demo work, it was time to rebuild. This is probably the best part about any home renovation because clients get to check out our showroom and start picking which products and visual elements they’d like to see in their newly designed areas.

Before the remodeling process began, we safely moved all of their belongings, including the furniture, into a climate-controlled storage container that was kept on-site. Since this was such a large scale job, many elements of their home had to be replaced, including:

  • All flooring
  • Kitchen cabinets
  • Countertops
  • Sinks and faucets
  • Cooking appliances
  • Showers and toilets
  • Bathroom and kitchen lighting

Thankfully, our showroom had everything the Harrell Family needed to make their kitchen and bathrooms better than before. We even installed a new floating island for the kitchen and redesigned the shower to include a bench seat and glass enclosure, and added a brand new vanity in the bathroom. We also repainted the entire inside of the home. All that was left to do now was move the furniture and other items back inside.

FAQ

Frequently Asked Questions

The answers Central Florida homeowners ask us most often.

Do you respond to fire and storm emergencies 24/7?
Yes. When disaster strikes we respond 24/7 for emergency board-up, tarping, and water removal, then handle the full cleanup and reconstruction with the same team. Call (863) 647-1800 any time.
What happens when I call?
A real Central Florida team member takes your call, gathers the details, and gets an estimator or emergency crew moving. For remodels we schedule a consultation and walk-through; for damage we dispatch mitigation first and plan the rebuild with you from there.
How does pricing work?
You get an up-front quote before work starts, and you approve it first. No surprise line items: changes are priced and approved before we proceed.
What areas do you serve?
We serve Lakeland, Plant City, Tampa, Brandon, Valrico, Winter Haven, Wesley Chapel, Zephyrhills, Davenport, and the surrounding communities across Polk, Hillsborough, and Pasco counties in Central Florida.
Do you work with insurance on fire and storm claims?
Yes. We document the damage thoroughly, provide the estimates and reports your adjuster needs, and coordinate with your insurance company throughout the repair and rebuild.
Can I finance my remodel or repairs?
Yes. You can apply for project financing through our third-party lending partner, subject to credit approval. Terms vary by lender, by the amount requested, and by your creditworthiness. We walk you through the process before anything is submitted, and for smaller jobs we also accept all major credit cards.
Does True Builders handle both remodeling and repairs?
Yes. True Builders is a full-service general contractor that handles remodeling (kitchens, bathrooms, additions) and reconstruction after fire, smoke, and storm damage, all with one accountable team.
Are you licensed and insured?
Yes. True Builders is a licensed Florida general contractor (#CBC1258346) and fully insured, serving Central Florida since 2009.

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Three offices across Central Florida: Lakeland, our Plant City headquarters, and Auburndale. We remodel and restore homes throughout Polk, Hillsborough, and Pasco counties.

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