Anne Dumond: Complete Water Damage Restoration Testimonial. A slow kitchen drain turned out to be a collapsed pipe, then a toilet flood hit the whole house. Anne Dumond explains how True Builders handled demo, rebuild, and her insurance company.
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i just think if i didn't choose true builders i would have to find all of the individual companies and deal with the insurance company and i probably would have lost my mind i needed true builder services when my kitchen drain was very slow and they came in and it was caused by a collapsed pipe and after they chopped up all the floor through my laundry room and my bathrooms i thought the worst was over and i had a flood in my whole house for my toilet breaking true builders then came in and demoed my entire kitchen they replaced all the pipes that were in the floor they came in and quickly replaced my kitchen my bathroom and my master bath i heard about tree builders from driving by their office every day on i-4 they have a huge um new office my experience with tree builders was awesome they came in and they met my family they met and played with my dogs the guys at tree builders every one of them were terrific they were very conscientious they were professional they were always keeping in contact with me when they would be arriving at the house they just worked really hard and tried to stay out of my way and were very accommodating from the beginning aaron would tell me that even though this was a disaster that it was an opportunity and it would definitely look good at the end at that time i couldn't see it i had no kitchen i had barely any bathroom i am very pleased and i love the way that my kitchen looks now in my bathrooms and now i know what they were telling me all this time i'm very grateful for true builders emily and erica at the office took care of everything for me they dealt with um all of the aspects of sending them pictures giving them the estimates i just think if i didn't choose true builders i would have to find all of the individual companies and deal with the insurance company and i probably would have lost my mind i would definitely recommend true builder i have already recommended true builders to a lot of my friends and family it was just a really nice experience that i didn't have to go and pick out or find other companies like a plumber a builder deal with the insurance company tree builders was the one that handled everything
About this video
A slow kitchen drain turned out to be a collapsed pipe, then a toilet flood hit the whole house. Anne Dumond explains how True Builders handled demo, rebuild, and her insurance company.
Read the transcript
i just think if i didn't choose true builders i would have to find all of the individual companies and deal with the insurance company and i probably would have lost my mind i needed true builder services when my kitchen drain was very slow and they came in and it was caused by a collapsed pipe and after they chopped up all the floor through my laundry room and my bathrooms i thought the worst was over and i had a flood in my whole house for my toilet breaking true builders then came in and demoed my entire kitchen they replaced all the pipes that were in the floor they came in and quickly replaced my kitchen my bathroom and my master bath i heard about tree builders from driving by their office every day on i-4 they have a huge um new office my experience with tree builders was awesome they came in and they met my family they met and played with my dogs the guys at tree builders every one of them were terrific they were very conscientious they were professional they were always keeping in contact with me when they would be arriving at the house they just worked really hard and tried to stay out of my way and were very accommodating from the beginning aaron would tell me that even though this was a disaster that it was an opportunity and it would definitely look good at the end at that time i couldn't see it i had no kitchen i had barely any bathroom i am very pleased and i love the way that my kitchen looks now in my bathrooms and now i know what they were telling me all this time i'm very grateful for true builders emily and erica at the office took care of everything for me they dealt with um all of the aspects of sending them pictures giving them the estimates i just think if i didn't choose true builders i would have to find all of the individual companies and deal with the insurance company and i probably would have lost my mind i would definitely recommend true builder i have already recommended true builders to a lot of my friends and family it was just a really nice experience that i didn't have to go and pick out or find other companies like a plumber a builder deal with the insurance company tree builders was the one that handled everything
Anne Dumond's Year of Water Problems, Handled by One Company
It started with a slow kitchen drain. The cause turned out to be a collapsed pipe, and fixing it meant chopping up the floor through the laundry room and bathrooms. Then, when Anne Dumond thought the worst was over, a toilet failed and flooded the entire house. True Builders demoed her kitchen, replaced the failed floor plumbing, and rebuilt the kitchen, her bathroom, and the master bath.
From the beginning, Aaron told her that even though this was a disaster, it was an opportunity, and at the time, with no kitchen and barely a bathroom, she could not see it. Now she loves the result. Emily and Erica at the office handled the pictures, the estimates, and the insurance company for her. Her own summary is the best one: "If I didn't choose True Builders, I would have to find all of the individual companies and deal with the insurance company, and I probably would have lost my mind."
One water loss, many trades: who does what
Anne's story shows the real anatomy of a serious water claim. A plumber fixes the failed line. A mitigation crew extracts water and dries the structure. A rebuild crew replaces flooring, drywall, cabinets, and paint. An estimator prices it all in the format insurers require, and someone coordinates the sequence. Hire those separately and you become the general contractor of your own disaster, translating between four companies while living in the mess. That is the concrete meaning of her "lost my mind" line.
What your insurance company actually needs from you
- Prompt notice of the loss - call the claim in early, even before you know the full scope
- Photos and video of the damage before repairs, plus the failed part itself if the plumber removes it
- Proof you mitigated - drying invoices and moisture logs show you prevented further damage
- A detailed repair scope with line items, which is what a restoration contractor's estimate provides
- Receipts for everything you spend out of pocket, including temporary housing if you need it
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