Meet Katlin Rubio, Selections Coordinator. Katlin helps True Builders customers pick the tile, cabinets, and finishes that replace what a loss took away, the last and happiest step of the process.
Read the transcript ▼
Thank you for calling True Corp. This is Caitlyn. How can I help you? Hi, my name is Caitlyn and I'm your true selections coordinator. In my position, I am your selections coordinator as well as the receptionist. As the selections coordinator, I help you pick out your tile or your cabinets, whatever is affected to the home. I help you find your replacements. I love when I get to meet the customer face to face and help them pick out things because that's kind of the last step of the process. It makes me feel rewarded to see the happiness and the relief of them seeing the end of the process. [Music] Working for True has benefited me by being in a family atmosphere and being able to come to a place of work that I enjoy every day. TR is the most trusted company for homes because we are a family and we will treat you like family as well. My name is Caitlyn and I'm your True Selections coordinator. [Music]
About this video
Katlin helps True Builders customers pick the tile, cabinets, and finishes that replace what a loss took away, the last and happiest step of the process.
Read the transcript
Thank you for calling True Corp. This is Caitlyn. How can I help you? Hi, my name is Caitlyn and I'm your true selections coordinator. In my position, I am your selections coordinator as well as the receptionist. As the selections coordinator, I help you pick out your tile or your cabinets, whatever is affected to the home. I help you find your replacements. I love when I get to meet the customer face to face and help them pick out things because that's kind of the last step of the process. It makes me feel rewarded to see the happiness and the relief of them seeing the end of the process. [Music] Working for True has benefited me by being in a family atmosphere and being able to come to a place of work that I enjoy every day. TR is the most trusted company for homes because we are a family and we will treat you like family as well. My name is Caitlyn and I'm your True Selections coordinator. [Music]
The full story: Katlin Rubio, Selections Coordinator
Katlin Rubio answers the phone at True Corp and runs selections for True Builders customers: helping you pick out the tile, the cabinets, whatever the loss affected in the home, and find your replacements. The part she loves is the face-to-face at the end of the process, because, in her words, it is rewarding "to see the happiness and the relief of them seeing the end of the process." Her one-liner about the company: True treats you like family.
How selections work after a loss
When damage takes out finishes, someone has to answer a deceptively hard question: replace with what? Insurance typically owes for materials of like kind and quality, so the selections process starts by matching what you had, and your coordinator's catalog knowledge earns its keep when your exact tile was discontinued years ago. From there it becomes a design opportunity: you can apply the covered amount toward an upgrade and pay the difference, which is how so many restorations end up better than the original. Bring photos of what you love, decide early, and lean on the coordinator; late selection changes are the single most common cause of rebuild delays.
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